Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of and experience with desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, iPhones/smart phones, other supported wireless devices and peripherals.
Successful candidates receive escalated level support issues from HelpDesk and Enterprise Support Center. Has 8 or more years of experience in Desktop Support. Familiar with a variety of concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.