In addition to the project activities, needs to assure support for the workstation hardware and software technical infrastructure; including activities such as keeping software at current levels, researching and installing new and/or additional hardware/software, scripting and deploying software/application updates to workstations, and providing day-to-day 3rd level problem resolution to technical staff and customers. Working together with other BITS and/or division staff, this position will enable us to provide technology support to assist staff to manage their workload demands and stay on schedule with critical business timelines for projects to implement federal and state mandated programs, make business process improvements – as well as refresh technology to assure that IT applications continue to perform as needed. The position would also benefit from experience with automated deployments leveraging Ivanti (LANDesk) toolsets, working with MDT, group policy management and administration, remote imaging, and implementing Windows 10 in a large-scale environment.
The hardware environment consists of Lenovo desktops, HP notebooks and tablets in addition to HP local printers and Ricoh MFD devices. The core software environment consists of Windows 7, Windows 10, SecureDoc Encryption, Office 2010, Office 2016, Office 365 in addition to a multitude of 3rd party and home-grown applications.
This position requires interaction with several entities: team members, developers, division customers and external customers. The ability to communicate effectively with a wide variety of customer knowledge levels is essential. The ability to balance multiple assignments and work within deadlines.