Seeking an experienced Business Analyst with a high degree of analysis and understanding of how systems and business work together to contribute toward the success of Identity and Access Management (IAM) program initiatives. This person will be responsible for partnering with IT and business lines to develop requirements, translate requirements into functional designs, and participate in testing, training, and implementation of solutions. Other activities might include user requirements walkthroughs, gathering process flows and affiliated data, and offering recommended business solutions. The successful candidate must be able to work independently, demonstrate knowledge of business issues, and manage the design process ensuring the end result always meets the requirements.
- Partners with business functions to define, determine, analyze, document and communicate the objectives, business requirements and priorities for information systems and solutions.
- Works with application and technical experts on the solution design, implementation, support, maintenance and enhancement of the information systems.
- Analyze complex business problems and processes and assess how automated processes can be implemented to increase efficiency and effectiveness.
- Elicit, analyze and document detailed business and system solution requirements using Agile or iterative waterfall methodology.
- Create user experience artifacts including user stories, diagrams, and wireframes.
- Build and maintain a repository of reusable documentation to support future initiatives.
- Assists business and technology partners to investigate, analyze, and resolve application problems related to system functions. May be point of contact for user support and problem-solving.
- Improves systems by studying current practices and understanding shortcomings or gaps; designing modifications to increase productivity or solve other business problems.
- Assists with or reviews test plans and testing methodology to mitigate risks and participates in testing the solution to ensure the solution meets functional and non-functional requirements
Skills and Experience Required
- Facilitation – Basic ability to pull a broad mix of people and related skill bases together for a common purpose and goal. It will often involve influencing others as teams will very rarely report directly to you as a leader. Group dynamic techniques to have an individual or group work through a challenging issue, probe for issues/concerns and drive to consensus.
- Modeling – The ability to represent information following a defined standard, using a combination of graphical and textual elements. The ability to choose the correct type of model for a particular set of information, depending on the type of information to be communicated as well as the audience who will consume the information.
- Requirements Analysis – The ability to understand requirements and trace them back to business goals/objectives. The ability to identify the relationships and interdependencies between requirements. The ability to prioritize requirements based on their relative value, risk, difficulty of implementation, urgency, likelihood of success, regulatory compliance, or other factors.
- Requirements Elicitation – The ability to discover and document requirements from stakeholders using a variety of different methods. The ability to select the appropriate technique(s) for a given situation, depending on the business domain, deliverables needed, time allocated, and the risk involved in the effort.
- Solution Assessment & Validation – The ability to understand and assess proposed solutions in order to determine how closely they meet requirements and if they will deliver the desired business outcomes. The ability to understand the organization, and its readiness, to determine what is necessary to transition to the solution.
- Solution Definition – The ability to articulate what constitutes business success for a given initiative. Necessary elements in the definition include outlining the business reason the initiative is being undertaken, guidelines that are in operation for the initiative, the domain of the solution, and any important context surrounding the effort (for example risks, constraints, assumptions, etc.).
- Organizational Awareness – Understands and works in line with the organization’s mission, operations, structure, and goals; understands informal structures and processes of the organization; understands organization-level implications of his or her day-to-day decisions.
- Relationship Management – Creates relationships with new acquaintances quickly and confidently; works to build trust and partner with stakeholders; successfully manages both internal and external relationships (e.g., vendor relationships); is comfortable in a challenger role that, at times, requires building constructive tension in interactions.
- Bachelor’s degree in business or IT.
- Three or more years of experience working as a Business Analyst
- Three or more years of experience in Excel(Advanced), Visio, MS Project, UML Modeling Software
- Three or more years of customer interfacing experience – project oversight, customer presentation, requirements elicitation, etc.
- Three or more years of documentation experience including Current State Analysis, Use Cases, Functional Specifications, Wireframes, Process Flows, Standard Operating Procedures, Test Plans, Test Cases, UAT Test Plans, Business Rules, et al.
- Advanced conceptual, organizational, analytical and problem solving skills.
- High level of attention to detail and accuracy.
- Advanced ability to communicate clearly and concisely (both written and verbal, presentation and interpersonal skills).
- Advanced skills in analysis, visual modeling, and facilitation/elicitation
- Proficient verbal and written skills required to effectively communicate in the English language.